吃喉片被客戶投訴,一連串的事 - 金融業討論
By Skylar Davis
at 2021-08-19T00:03
at 2021-08-19T00:03
Table of Contents
小弟負責分行開戶
開戶的人多
一直搖動喉嚨
因此有吃喉片的習慣
吃的是喉舒樂
是藥的一種
要去藥局才買得到
但約一週前
一個下午
有四五組人來開戶
我習慣開完一組後
喝一口水
吃一片喉片
含在嘴裡等他慢慢融化
再接下一組
來的是一位中年女性
我拿出開戶文件
說到一半
她就爆了
你為什麼一邊工作一邊吃東西
看不起你的工作嗎
你是公股銀行
不會被解雇所以油條是不是
恩 阿姨抱歉
我吃的是喉糖(應該是喉片,但當下我說喉糖)
那就是糖
你吃糖果工作
太不尊重人了吧
之後就變開戶邊罵
最後請他去櫃檯領存摺
站起來又大聲說
你不能一次做完嗎
是不是在找麻煩
從沒看過你這麼爛的行員
之後拿完存摺離開
襄理過來罵我
你吃東西幹嘛
誰叫你上班吃東西
當下解釋他是喉片
襄理似乎沒聽懂
還是一直罵
結果三天後
投訴書來了
總行要我兩天內回覆
副理也來了
也是開始罵
你到底為什麼上班要吃東西
還邊吃邊開戶
有這麼白目嗎
我說
那是喉片
保養喉嚨
開戶經辦一直要說話
我喉嚨會痛
需要多喝水與吃喉片保護身體
副理說
現在年輕人這麼脆弱就是了
什麼苦都不能吃
不吃東西無法開戶
回覆書妳給我好好寫
==
明天就是我的答覆期限
實在無從下筆
吃喉片真的是大逆不道嗎
非常無奈
是不是我真的錯了...
相當徬徨無助
請問有人就此情形可以給我建議嗎
怎麼寫才比較ok
-----
Sent from JPTT on my LGE LM-G900.
--
Tags:
金融業
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