因防疫而間接遽增的業務量 - 公職
By Ula
at 2021-06-23T22:09
at 2021-06-23T22:09
Table of Contents
如題,
雖然不是一線防疫人員,但由於紓困措施的推展,所處的單位目前的公文量直接翻了數倍…
原本就不是特別安逸舒適的工作環境,人力不足的問題始終存在,但還算咬牙能撐過的狀態
如今的工作量實在到了現有人力根本不可能應付的程度
既有業務不能暫緩,追加的電話諮詢,陳情案件連帶成長,指導民眾辦理流程,還有主要暴增的申請案件因為內容繁瑣而難以簡單處置,一件案子得與民間單位來回溝通,送到長官那邊卻又被打回票,類似的情況往復循環
奮鬥兩週之後稍微估算,心簡直涼透了,按照現在的進案速率跟結案數來概推,公文時效的達成根本是天方夜譚
向上頭反應,只會告訴我們要共體時艱,好好為民眾努力,甚至冷言冷語諷刺我們效率很差,總之就是不肯從其他單位撥出人力來支援……除了徹底心寒之外,這個數量真的已經不是付出時間能解決的問題了
想請教版上各位是不是也有類似的狀況,或者有沒有適當的應對方法?
我的同僚們(包括我)都已經是半絕望狀態了,光是想像兩週後公文系統的慘況就會作惡夢……
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