服務業啊~~ - 服務業討論
By Kyle
at 2010-12-21T21:25
at 2010-12-21T21:25
Table of Contents
話說,黑貓算是服務業吧,雖然它是歸在物流運輸業的一種
現在的消費者意識抬頭,越來越重視服務品質,
公司上頭也越來越要求服務,跟同業比要有差異化,
在現有資源不太可能快速增加下,就只能從現在制度下改進,
終究是苦了前線的,也累了後勤的,賺錢都算公司的啦(淚)
會有人放大絕,不爽不要做,如果能這樣就好了~~
現實生活是,不爽還是要吞下去啦....
沒待過其他同業,不便發表意見
只是在黑貓,一個業務主任,要送貨,收貨,賣物販,
開發契約客戶,代收店;重服務的前提下,還怕被可訴
每天上班的壓力都不小,一個犯錯被客訴,代價是扣獎金,
記點,到各區總部上課回訓(用自己的假喔,還沒補貼油錢)
笑容可掬的背後有無法言喻的辛酸,
當然遇到揪感心的客戶還是很開心啦XD
(被強迫一起吃晚餐,一大袋水果,不快點吃完會融化的冰棒...等等)
與同業間競爭激烈,難免陷入價格戰,怕客戶被搶食,
降尺寸,降價格,都是不能說的公開秘密(講起來怪怪的)
又快過年了,今年的目標一定比去年高,
撇開貨多送不送的完不說,只希望能平安度過,一天能睡4小時,
撐到大年初一,就很謝天謝地了。
為啥這麼說呢,因為2年前我撐到除夕那天,
凌晨3點回家時,開車開到睡著出車禍,結果在醫院過年=_=
今年我準備好睡袋跟躺椅了,準備在所內睡覺:)
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Tags:
服務業
All Comments
By Linda
at 2010-12-25T13:27
at 2010-12-25T13:27
By Zanna
at 2010-12-29T05:29
at 2010-12-29T05:29
By Ophelia
at 2011-01-01T21:31
at 2011-01-01T21:31
By Kama
at 2011-01-05T13:33
at 2011-01-05T13:33
By Wallis
at 2011-01-09T05:35
at 2011-01-09T05:35
By Olga
at 2011-01-12T21:36
at 2011-01-12T21:36
By Quintina
at 2011-01-16T13:38
at 2011-01-16T13:38
By Olga
at 2011-01-20T05:40
at 2011-01-20T05:40
By James
at 2011-01-23T21:42
at 2011-01-23T21:42
By Necoo
at 2011-01-27T13:44
at 2011-01-27T13:44
By Caitlin
at 2011-01-31T05:46
at 2011-01-31T05:46
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