遇到催促你的客人你會怎麼做? - 服務業討論

By Frederic
at 2012-03-30T14:23
at 2012-03-30T14:23
Table of Contents
如果做銀行櫃檯的人應該會常遇到的...
由於是要接觸到金錢,所以都要很小心~
但有些客人卻會叫你趕快好嗎 or 怎麼搞那麼久阿之類的...
你會怎麼應對?
A. 不理他,繼續做自己的
B. 回他:先生/小姐,這是公司規定要這樣子做,我也沒辦法阿!
C. 安靜一點好嗎?萬一我弄錯的話不就更麻煩了!?
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By Queena
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