各位有在飯店服務的
應該遇過很多千奇百怪的客人吧
有沒有你們處理過一種客訴
印象令人深刻
以完美收場的
記得我之前在國外飯店服務
一位馬來西亞的客人用粗話
罵我們的服務生fuck you
只因為服務生跟他說這項東西我們沒有
後來我們經理就出來跟他說sorry
我們真的沒有這項東西
然後跟他說
We are here in hospitality to serve our valued
guest,like you. However, we are all human beings and we
dont want to be treated by vuglar language.
if we fail to satisfy your needs,just let our management
know and we will try our best to help you.
hope you have a pleasant dinner tonight!
有沒其他客訴案例可以討論分享呢?
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