中國無錫工作機會:技術支持工程師 - 日本

微軟子公司徵求日語技術支援工程師(中國大陸)，上班地點在無錫。
要求：日本人、或具日本留學經驗及日語流利程度近母語人士(要求高強度日語寫作能力、
熟悉敬語使用規範)。有技術背景最佳，沒有也接受申請。

主要做論壇技術支援，發帖回帖及email交流。
詳請參考如下，意者請私訊索取應聘方式，謝謝。

Responsibility:
A Forum Support Engineer provides high quality technical support of Microsoft
server products to Microsoft global partners, applies advanced
troubleshooting skills to handle hot or difficult issues, and delivers high
quality CPE through timely response, resolution, collaboration and execution

Requirements:
Using strong reading and writing skills of supported language, and solid
knowledge and skills on Microsoft products/programs supported to provide
forum support on Cloud Platform & Productivity, including the following
activities as needed:
★ Technical
‧Be familiar with partner forum support tool and understand the
workflow of JP PSC support / review / escalation process
‧Provide quick response & resolution of partner issues
‧Represent Microsoft and communicate with partners via written correspondence
and electronic service in a timely manner
‧Collaborate on cross-team and cross-product technical issues by
working with resources from other groups as needed to resolve partner issues

★ Japanese
‧Understand Japanese customer’s purpose and requirement not only
from the literal meaning but also try to understand the meaning behind words.
‧Grasp the accurate MS Japanese wording using rule according to
Japanese style guide.
‧Good Japanese reading & writing skill.
‧Proper manner to Japanese customer (Including proper greetings.)
‧Always use different writing style to adapt to different Japanese
customer instead of using templates.

★ Other
‧Proactively learn advanced technologies and deliver good quality
of technical support. Maintain working knowledge of new products
‧Compliance with the service operation processes for execution excellence
‧Adherence to the Microsoft Business Code of Conduct in all customer
interactions and interactions with Microsoft
‧Strict adherence to data privacy guidelines – never putting customer
PII at risk

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