拖車還被問滿不滿意，車主暴怒飆罵 - 公職
By Puput
at 2014-08-10T23:53
at 2014-08-10T23:53
Table of Contents
社會中心／綜合報導
亂停車被拖吊，一般車主只能自嘆倒楣，但心情已經夠差了，拖吊場還要問你「對服務滿
不滿意」，誰受的了！最近新北市研考會要求，公家拖吊場的人員無論是接到詢問電話或
是登門領車的，都要對民眾說「很高興為您服務」，但會光顧的都是滿肚子火的車主，聽
到這種話更是惱火，害員工被釘得滿頭包，相當頭痛。
面對被拖吊罰錢的車主，拖吊業者通常能盡量不說話就不說話，就怕把車主惹毛。據《
TVBS新聞》報導，研考會最近要求新北市公家拖吊場，對民眾要有禮貌，若接到詢問電話
，要說一大串親切問候語，問題是，車主已經火冒三丈了，還要應付這些話語，果然氣炸
開罵。
拖吊場人員就說，曾經有車主打來詢問，結果被問對這次領車過程的服務態度滿不滿意，
馬上引來一陣國罵，痛斥「哪來那麼多廢話」，甚至還開口要電話費，員工頭痛直呼，車
主被拖吊已經生氣了，態度再好也沒用！對此，新北市交通局表示，這麼做是希望將拖吊
視為對民眾的服務，所以必須要親切。
http://www.ettoday.net/news/20140809/387725.htm?from=fb_et_news
-----------------------------------------------------------------------------
備註:新北市....
--
亂停車被拖吊，一般車主只能自嘆倒楣，但心情已經夠差了，拖吊場還要問你「對服務滿
不滿意」，誰受的了！最近新北市研考會要求，公家拖吊場的人員無論是接到詢問電話或
是登門領車的，都要對民眾說「很高興為您服務」，但會光顧的都是滿肚子火的車主，聽
到這種話更是惱火，害員工被釘得滿頭包，相當頭痛。
面對被拖吊罰錢的車主，拖吊業者通常能盡量不說話就不說話，就怕把車主惹毛。據《
TVBS新聞》報導，研考會最近要求新北市公家拖吊場，對民眾要有禮貌，若接到詢問電話
，要說一大串親切問候語，問題是，車主已經火冒三丈了，還要應付這些話語，果然氣炸
開罵。
拖吊場人員就說，曾經有車主打來詢問，結果被問對這次領車過程的服務態度滿不滿意，
馬上引來一陣國罵，痛斥「哪來那麼多廢話」，甚至還開口要電話費，員工頭痛直呼，車
主被拖吊已經生氣了，態度再好也沒用！對此，新北市交通局表示，這麼做是希望將拖吊
視為對民眾的服務，所以必須要親切。
http://www.ettoday.net/news/20140809/387725.htm?from=fb_et_news
-----------------------------------------------------------------------------
備註:新北市....
--
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