營業時間快結束時,是否該提醒客人? - 服務業討論
By Hardy
at 2017-07-27T23:47
at 2017-07-27T23:47
Table of Contents
我在某間餐廳工作,
上班時間是10點半到2點半、5點到9點
營業時間是11點半到2點、5點到9點
基本上,下班時間是事情做完為止的責任制,簡單來說,客人幾點走,我們就幾點開始做清潔,做完清潔才可以休息或下班。
我個人是覺得營業時間快結束的時候,可以提前10分鐘左右提醒客人。
畢竟,我們也需要休息,客人越準時走,我們就可以越早休息。
但是,老闆覺得不可以趕客人,客人愛坐多久就坐多久。
有幾次客人坐到快3點,等客人走,做完清潔已經3點快半,休息時間硬生生的剩下1個小時多。
我想知道大家的想法,覺得是否該趕客人?
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