群暉Synology TSE - 面試

小弟有幸接到群暉Technical support engineer面試

版上少有此討論,所以自己發篇請益文

個人背景及工作經歷跟CS完全無關,只有英文還過得去,履歷上寫得很清楚

有點擔心被找去做HR業績..

工作內容如下:

1. Provide services for global end users and distributors.
2. Analyze and organize technical tickets/e-mails by category.
3. International and domestic phone support.
4. Cross-department cooperation to improve product development.
5. Create outstanding user experience.

加分條件:

1. Excellent English reading and writing skills, speaking ability is a plus.
2. Flexibility for task rotation.
3. Experience in customer service in IT field.
4. Enthusiastic about 3C/NAS/Technology.
5. Linux and networking knowledge is a plus.

想請問各位前輩此職位相關資訊(面試,薪資,工作內容等)

也可站內信,十分感謝!

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