如何婉拒熟客借錢? - 服務業討論
By Delia
at 2015-12-27T02:31
at 2015-12-27T02:31
Table of Contents
在下本身是彩卷行店員(受僱),每天來店裡消費的客人大概5、6成是熟客,賭博會成癮,
有時候輸光了,會向我們店員借,金額大概幾百塊,依交情有時候不好拒絕,即便百般
不願,也不得不借,曾經有借完錢後跑的客人,也有不借卻向老闆告狀的客人,小錢不
借的後果,緊接著是隨之而來的難聽話,錢嫂、小氣甚至人身攻擊,甚至有客人會幫腔
,讓我覺得很難堪,我不曉得如何是好,有沒有高人能幫我,用什麼方法,或什麼說詞
能不傷和氣的婉拒,或者不借後我遇到的難聽話,我要怎麼巧妙回應。非常感謝!
對了,我曾經用過沒帶錢的理由,說我們每天都要結帳,少了要自己補,說我沒帶錢沒
辦法先墊,但客人總是會回我說,我等一下就會拿來,不用擔心之類的。所以這個理由
可能行不通。
--
有時候輸光了,會向我們店員借,金額大概幾百塊,依交情有時候不好拒絕,即便百般
不願,也不得不借,曾經有借完錢後跑的客人,也有不借卻向老闆告狀的客人,小錢不
借的後果,緊接著是隨之而來的難聽話,錢嫂、小氣甚至人身攻擊,甚至有客人會幫腔
,讓我覺得很難堪,我不曉得如何是好,有沒有高人能幫我,用什麼方法,或什麼說詞
能不傷和氣的婉拒,或者不借後我遇到的難聽話,我要怎麼巧妙回應。非常感謝!
對了,我曾經用過沒帶錢的理由,說我們每天都要結帳,少了要自己補,說我沒帶錢沒
辦法先墊,但客人總是會回我說,我等一下就會拿來,不用擔心之類的。所以這個理由
可能行不通。
--
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